Patient Rights

What Is My Right As A Patient?

Federal law requires that all individuals receiving home care services be informed of their rights as a patient. The following is a model patient bill of rights the National Association for Home Care (NAHC) has developed, based on patient rights currently enforced by law.

Home Care Patients Have The Right To:

Be fully informed of all his or her rights and responsibilities by the home care agency, choose care providers.

Appropriate and professional care in accordance with physician orders.

Receive a timely response from the agency to his or her request for services.

Be admitted for service only if the agency has the ability to provide safe professional care at the level of intensity needed.

Confidentiality with regard to information about their health, social, and financial circumstances and about what takes place in the home.

Expect the hospice organization to release information only as consistent with its internal policy, required by law, or authorized by the client.

Be informed of the extent to which payment may be expected from Medicaid and Medicare or any other payer known to the hospice organization.

Be informed of any charges that will not be covered by Medicaid and Medicare, and the charges for which he or she may be liable.

Additional Patient Rights

Receive reasonable continuity of care.

Receive information necessary to give informed consent prior to the start of any treatment or procedure.

Be advised of any change in the plan of care before the change is made.

Refuse treatment within the confines of the law and to be informed of the consequences of his or her action.

Be informed of his or her rights under State law to formulate advanced directives.

Have health care providers comply with advance directives in accordance with State law requirements.

Be informed within a reasonable time of anticipated termination of service or plans for transfer to another agency.

Be fully informed of agency policies and charges for services, including eligibility for third-party reimbursements.

Patient Responsibilities

Patients and their families have the responsibility to:

Carry out the plan of care, as instructed, to arrive at the highest possible level of wellness and independence.
Provide the Agency with courtesy without discrimination as to race, color, creed, national origin, or handicap.
Provide the Agency with current accurate information regarding health care needs and reimbursement information essential to provision of services.
Participate to the extent possible in decisions regarding the development and implementation and revision of the health care plan.
Inform the Agency on a timely basis of any dissatisfaction or questions about agency services.
Provide written consent for release of information, which is essential to the provision of or reimbursement of services.
Prompt payment in accordance with their financial responsibility or for informing the Agency on a timely basis of any difficulty in payment and requesting arrangement of satisfactory payment schedule.

How Do I Voice Out Complaints?

We welcome complaints from our patients / clients 24 hours a day, seven days a week. Call the on-call phone number at 513-771-0715 or 513-668-0400. Your needs will be addressed immediately. If for any reason you are not satisfied with the on-call person solution, you can call to speak to the CEO Monday to Friday 9am to 5pm at 513-771-0715.